JAB Jewelry Works FAQs

In the current market, the word "custom" is thrown around all over the place. Many of the stores advertising custom iewelry:

• Use pre-made materials and assemble them to make a unique piece.
• Take an existing design and make it using the metal and stones of your choice.
• Alter a pre-fabricated mounting to suit a particular stone or stones.

Starting from an idea is what separates us from the average jewelry store. Everything from design to manufacturing is done on-site in our state-of-the-art facility where old world craftsmanship meets modern innovation.

The process of making custom-designed jewelry can be incredibly rewarding and exciting. It can also be intimidating. At JAB, we help take the guesswork out of the process. We use the power of technology with digital images and 3D printing to show you what your piece will look like before the manufacturing begins. Your complete satisfaction is what we strive for. Many people come in with an idea already in mind, while others have no starting point yet. Either way, we are here to help guide you through the endless options available, designing a piece perfectly made for you.

If you want to be sure that the piece you're getting is truly one-of-a-kind and original, you won't find a better in-house team of designers and craftspeople anywhere else. Schedule your obligation-free design consultation with us to get started!

As a general rule, basic designs can take from 2-4 weeks while more complex designs can take as long as 6-8 weeks. Factors such as working out a concept/design, revisions, and the acquiring of materials can affect your timeline. Although this is often the most fun part of the process of creating an original piece, we will always do what we can to meet any deadline. See our Custom Design page for a detailed timeline.

This depends on what comparison you have in mind (high-end designers, mass-produced merchandise, big box store, other independent jewelers, etc.) In most cases, the cost of custom designing with us is comparable to mass-produced fine quality jewelry. While there can be more cost involved in creating a one-of-a-kind piece of jewelry, much of it is often offset by a variety of factors - including our role as the manufacturer and our ability to use your materials. We will always work with you to design the best quality piece we can within any budget. With our highly skilled team and investment in technology, we are equipped to complete all the work right here at our shop in McMurray. We value your 100% satisfaction and dedicate our time and craftsmanship to producing results that fit your vision exactly.

We require no monetary contribution from you until the concept and price estimate have been agreed upon. After you have approved a conceptual design, a 30% deposit is all that is required to start the creation process. Typically, no other funds are required until your piece is complete. In the case of larger diamonds and depending on the projected completion date, we may require a larger deposit. In the event of a cancellation, the deposit may or may not be refundable depending on how far into the project we are.

The short answer is - yes! We specialize in creating re-purposed jewelry, and it's one of our favorite things to do. It is important to note, though, that our ability to use materials does depend on the quality and condition of the materials, especially gemstones.

We also understand that, in some cases, the sentimental value of family heirlooms outweighs potential concerns with the quality of the material. We will be able to asses your specific materials and offer advice about how to best utilize the materials you have at your design consultation!

While we take many steps to ensure you are 100% satisfied, in the rare case that you are not happy with your finished custom designed jewelry, we will redesign it one additional time at no charge. This assumes that we worked directly with the person wearing the jewelry. Unfortunately, well-intended custom surprises do not apply.

Absolutely! In fact, with our state-of-the-art 3D modeling technology, we can scan your existing piece and create an exact replica model, then modify it to your liking and manufacture it using your desired materials. Schedule your design consultation or contact us for more information!

Yes, we can! With our state-of-the-art 3D modeling technology, we can scan your existing engagement ring and create an exact replica model, then create a band that will align and fit with it perfectly. Typically, you'd have to leave your ring behind so measurements could be kept exact, but with the power of technology and craftsmanship combined, you won't have to part with your precious engagement ring while we make the matching band. Just stop in the showroom so we can obtain a scan of the ring, and you can keep your ring with you while we work on the new matching band. Schedule your design consultation or contact us for more information!

We offer a lifetime warranty on all manufacturing defects for jewelry that we produce. This does not include normal wear, chipped or lost stones, and damaged items. Shanks and prongs will wear down over time and will require maintenance. We recommend that jewelry be inspected at least once a year so that we can detect any repairs that may be needed before worse damage occurs or stones are lost. Cleaning and inspection are always free! There are also insurance and jewelry care plans that can cover everything from repairs to loss, and we are happy to help you get covered! Check out our resources about jewelry insurance.