OUR GUARANTEE
We're dedicated to your complete satisfaction with your custom jewelry. You'll be involved every step of the way, with opportunities for changes and revisions before we move forward. We're committed to delivering a piece that exceeds your expectations, but if for any reason you're not completely satisfied, we offer one complimentary remake. Please note, this applies only to the person we directly worked with during the design process. While we can't offer a free remake for surprise gifts, we'll do our best to ensure we understand the recipient's style through our design consultation process.
OUR 4C CUSTOM PROCESS
Concept
Start your custom piece with a free design consultation. Our designers will sketch, discuss materials, and give you an estimate.
Design Consultation
Estimate & Sketch
Create
After finalizing your design, a 30% down payment is required to begin your project. We then gather materials and create realistic CAD renderings of your design.
Material Acquisition
CAD Design
Confirm
Once you review and approve the CAD render and wax model, we'll move the project into our shop for manufacturing.
Render & Wax Review
Final Revisions
Complete
Your custom piece is coming to life! Our skilled team blends advanced tech with old-world craftsmanship to create your unique design in-house. In just 1-3 weeks, your piece will be ready for pick-up. Get excited!
Manufacturing
Inspection & Pickup
WHAT TO EXPECT
Often, our designers will ask if you would like to have a phone call before your design consultation. If you choose to speak with them over the phone, they can determine many of the details before your visit, which will allow them to have materials and ideas ready by the time of your consultation.
questions we may ask:
- Is the piece going to be for yourself or a loved one?
- What type of jewelry would you like to create (ring, pendant, bracelet, etc.)?
- Have you envisioned the types of metals or stones you would like to use?
- Do you have any old materials you want to use in the new piece?
- Does the recipient gravitate toward vintage, modern, dainty, or chunky style accessories?
- What type of lifestyle will the piece need to fit into?
- What budget are you working within?
If you don't know the answers to all (or any) of these questions, don't fret! Our job is to guide you through the process by presenting example photos and potential ideas that will help you settle on a design.
Our process
Your design consultation will mainly consist of sitting down with one of our designers to discuss the details of your project. Whether you know exactly what you want, have already spoken to them over the phone, or have no idea where to begin when it comes to design, our designers will ask questions to work on creating a preliminary sketch of your piece.
After meeting with you, we will present a design sketch with a preliminary estimate either by the end of your consultation, or within a week if the project has more details to be worked out. Then, you can decide how to proceed. If you are happy with the sketch and comfortable with the estimate, then we can proceed! Remember, you are under no obligation to continue the project or accept the offered design and estimate. We will never pressure you and will continue to work with you at every step of the process to ensure that we are crafting the custom piece of your dreams.
Once you are ready to officially begin the project, we require a 30% down payment. No other funds are required until the piece is finished and ready for pickup.
FAQs
In the current market, the word "custom" is thrown around all over the place. Many of the stores advertising custom iewelry:
- Use pre-made materials and assemble them to make a unique piece.
- Take an existing design and make it using the metal and stones of your choice.
- Alter a pre-fabricated mounting to suit a particular stone or stones.
Starting from an idea is what separates us from the average jewelry store. Everything from design to manufacturing is done on-site in our state-of-the-art facility where old world craftsmanship meets modern innovation.
The process of making custom-designed jewelry can be incredibly rewarding and exciting. It can also be intimidating. At JAB, we help take the guesswork out of the process. We use the power of technology with digital images and 3D printing to show you what your piece will look like before the manufacturing begins. Your complete satisfaction is what we strive for. Many people come in with an idea already in mind, while others have no starting point yet. Either way, we are here to help guide you through the endless options available, designing a piece perfectly made for you.
If you want to be sure that the piece you're getting is truly one-of-a-kind and original, you won't find a better in-house team of designers and craftspeople anywhere else. Schedule your obligation-free design consultation with us to get started!
As a general rule, basic designs can take from 2-4 weeks while more complex designs can take as much as 6-8 weeks. Factors such as working out a concept/design, revisions, and the acquiring of materials can affect your timeline. Although this is often the most fun part of the process of creating an original piece, we will always do what we can to meet any deadline. See our custom timeline above for more details about each step.
This depends on what comparison you have in mind (high-end designers, mass-produced merchandise, big box store, other independent jewelers, etc.) In most cases, the cost of custom designing with us is comparable to mass-produced fine quality jewelry. While therecanbe more cost involved in creating a one-of-a-kind piece of jewelry, much of it is often offset by a variety of factors - including our role as the manufacturer and our ability to use your materials. We will always work with you to design the best quality piece we can within any budget. With our highly skilled team and investment in technology, we are equipped to complete all the work right here at our shop in McMurray. We value your 100% satisfaction and dedicate our time and craftsmanship to producing results that fit your vision exactly.
We require no monetary contribution from you until the concept and price estimate have been agreed upon. After you have approved a conceptual design, a 30% deposit is all that is required to start the creation process. Typically no other funds are required until your piece is complete. In the case of larger diamonds and depending on the projected completion date, we may require a larger deposit. In the event of a cancelation, the deposit may or may not be refundable depending on how far into the project we are.
The short answer is - yes! We specialize in creating re-purposed jewelry, and it's one of our favorite things to do. It is important to note, though, that our ability to use materials does depend on the quality and condition of the materials, especially gemstones.
We also understand that, in some cases, the sentimental value of family heirlooms outweighs potential concerns with the quality of the material. We will be able to asses your specific materials and offer advice about how to best utilize the materials you have at your design consultation!
While we take many steps to ensure you are 100% satisfied, in the rare case that you are not happy with your finished custom designed jewelry, we will redesign it one additional time at no charge. This assumes that we worked directly with the person wearing the jewelry. Unfortunately, well-intended custom surprises do not apply.
Absolutely! In fact, with our state-of-the-art 3D modeling technology, we can scan your existing piece and create an exact replica model, then modify it to your liking and manufacture it using your desired materials. Schedule your design consultation or contact us for more information!
Yes, we can! With our state-of-the-art 3D modeling technology, we can scan your existing engagement ring and create an exact replica model, then create a band that will align and fit with it perfectly. Typically, you'd have to leave your ring behind so measurements could be kept exact, but with the power of technology and craftsmanship combined, you won't have to part with your precious engagement ring while we make the matching band. Just stop in the showroom so we can obtain a scan of the ring, and you can keep your ring with you while we work on the new matching band. Schedule your design consultation or contact us for more information!
We offer a lifetime warranty on all manufacturing defects for jewelry that we produce. This does not include normal wear, chipped or lost stones, and damaged items. Shanks and prongs will wear down over time and will require maintenance. We recommend that jewelry be inspected at least once a year so that we can detect any repairs that may be needed before worse damage occurs or stones are lost. Cleaning and inspection are always free! There are also insurance and jewelry care plans that can cover everything from repairs to loss, and we are happy to help you get covered! Check out our resources about jewelry insurance.